Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Offering outstanding support promptly is our main priority, so that we support each web hosting plan with a 1–hour ticket response warranty. At the time you post a ticket or send us an email, our customer help support staff will try all they could do to provide the most appropriate remedy for your situation and to supply you with help in a timely fashion.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us anytime needed. Our crew of consultants will be online for you 24x7x365 to respond to all of your questions and to handle any situation that you may have. You can open a tech support ticket from the gemtechs Web Site Control Panel or drop an email message whenever. Furthermore, on business days, you’re able to call us or take advantage of the online chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • If you wish guide while working on your site within the Control Panel, you can always click on the Help button and pick your concern in the list of articles or blog posts that will pop up. We have as well turned almost all the articles and reviews into video tutorials. The listing of videos will load if you click the Videos key present in the top right angle.