1 hour ticket response
We are specialized in delivering a swift and proper answer to every customer support ticket submitted by a client. Our well–trained customer support team representatives will examine your inquiry and will offer you the most efficient option. We offer a 1–hour response time guarantee for all trouble tickets. As a matter of fact, our average ticket response time has proven to be 20 minutes.
A Top–Quality Client Care Service
Our client service team members possess huge experience in the web hosting business and are trained enough to offer a rapid solution to your problem. If, however, the case at hand is not within the competency of a customer service technician, the trouble ticket will be forwarded to a programmer or admin for further investigation.
An Easy–to–Navigate Help Center Section
In the Web Site Control Panel you will find an intuitive Help Center section where you can find quick suggestions on how you can use our web hosting services. You can see the answers to your inquiries in the F.A.Q. database, see more tips in the web hosting account administration articles or check out our how–to video tutorials.
