Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Web Site Control Panel you can find a detailed Help Center section featuring loads of articles and regularly asked questions. They are compiled by our support team of expert techs. Simply type in your question and our clever system will give you the most appropriate answer.

  • Top quality support service

  • Educational Videos

  • For all of you who wish to find out how to rectify a common issue by watching a video tutorial, we have added a collection of video tutorials to our Web Site Control Panel. All the educational video clips are very short and simple to follow. They offer you visual presentations of various website management activities.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7 client care service and a 1–hour ticket response time guarantee. Our professional support engineers will be available to you 24x7x365 to reply to your questions and to deal with any issue that you may possibly come across. Simply send a customer support ticket from the Help Center section and we will reply back to you within a minute.