Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be attended to in no more than 60 min after the ticket or e–mail was submitted. If your issue calls for further assistance from a server admin, we’ll direct the trouble ticket or the e–mail to the person on duty, right away and we will leave a note to inform you that more time will be required for reaching a solution. If you make use of the Managed Services package, all of the server administration tasks included there will be performed whenever you wish.
An Excellent Customer Support Service
We will be at your disposal 24x7 to answer any questions that you may have regarding our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need help handling server admin tasks, you can have a look at our Managed Services package, which includes backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Our Web Site Control Panel was pre–installed for every dedicated server. Among its functions is a very handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most instructional articles have video versions that demonstrate all the tasks that you can carry out in a highly illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.