Despite the fact that this is not the keyaspect in order to distinguish a trustworthy web hosting company from a bad one and a reseller from a real provider, the option to call and communicate with a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to reach someone whenever you need help. The telephone support for web hosting services may range from basic to expert, so the problems which can be resolved through a phone call differ based on the particular service provider. In the general case, these issues are more basic and feature billing or first level tech issues because more difficult tasks usually need a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Still, having the option to phone call your supplier can save you lots of time and efforts for the numerous small things that may eventually appear when you manage your web hosting account.
Phone Support in Web Hosting
Our web hosting plans come with phone support fourteen hours per day even on official holidays, therefore if you don't have an account yet, you are able to call and learn more about our services or if we meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you are able to call the phone number that is closer to you. In case you're an existing customer, we will help you promptly with any kind of general and billing matters as well as with a number of technical issues to save you time and efforts - we acknowledge the fact that in some cases it's easier to consult with a live person so as to get things done right away. Of course, some problems cannot be managed on the telephone, so in such a case you're able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we supply feature live phone support for 14 hours every day. If you wonder which package will be appropriate for your websites, you'd like to find out more about a package's specs or you're looking for any other type of info about our services, you can call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. If you currently own an account, you can contact us about sales and general issues, although we're often able to help with many technical issues as well. For strictly technical problems you should take advantage of our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option in case the issue requires additional time to be taken care of or it needs to be escalated to our sysadmins.