Should you ever experience a problem with your website and be unable to handle it yourself, ask the web hosting provider’s customer support staff to assist you to bring the website back online. A quick resolution would be the perfect scenario, but many companies respond within 24 hours and even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be fixed with ease, your website may not function properly or may not be accessible whatsoever for a lengthy interval, so you may lose potential clients since it’s highly unlikely that anyone would be happy to go back to a site that’s out of order. With that being said, you should make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed fashion. If a web app update does not proceed smoothly or if you delete something by accident, for instance, the site must be fixed swiftly in order to prevent elongated inaccessibility.
One-Hour Response Guarantee in Web Hosting
Our web hosting come with a 60-minute reply guarantee, which means that regardless of what question or problem you may have, we will always be there to lend a helping hand. As it is, it rarely takes more than half an hour to get a problem sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our support team members will be at your service 24-7, even on holidays and weekends, which means that you’ll receive quick help whenever you need it. We realize just how precious time can be, so by the time we answer your e-mail or trouble ticket, we will have examined the issue and, in case we haven’t discovered a solution, we will supply you with more information about what you have to do on your end, if the situation requires this. With our support services, you can be sure that there will be someone to help you out right away, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our remarkably fast support service. You’ll get a reply to any trouble ticket opened via the hosting Control Panel or e-mail sent to our customer and technical support team in no more than one hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. Often, it takes much less time to explore and troubleshoot a problem. We will give you more information if the solution involves something that needs to be done on your end. If you touch base with us during official holidays or weekends, the response time will be precisely the same and given the fact that our support staff is available 365 days a year, you’ll get swift help for virtually any technical, general or billing issue regardless of the hour at which you contact us.