A live chat is among the channels of communication supplied by some web hosting suppliers as part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech support. This method of communication is faster in comparison to a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a phone call with a representative. In addition, if the problem that you experience requires some time to be reviewed and dealt with, you'll be able to do something else meanwhile rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat support service absolutely free as long as you have world wide web accessibility even when your website hosting provider is based in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Web Hosting
As we consider the fact that numerous problems can be resolved when you chat with a live person, we offer a live chat service for all our prospective and active clients. The chat is accessible every single day and our support agents will help you with a number of questions and troubles. If you are not our customer yet, you'll be able to find out more about our web hosting plans and the website hosting environment in general to make sure that your sites will run properly on our servers. In case you already have an account and you have some questions or you have any kind of troubles with any of our solutions, you'll be able to get in touch with us through our live chat and we will provide you with the necessary information or assist you to troubleshoot the problem. You will have to open a support ticket for certain issues which require longer time or the assistance of a sysadmin, but for numerous basic troubles you can get help right away.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is accessible to all of our prospective and present customers. If you are looking for a new web hosting account, you are able to chat in real time to one of our representatives and get more information about our semi-dedicated servers in order to choose the best package for your sites. In the event that you already own an account with us, we will be able to assist you timely with billing, general and 1st level technicalmatters. Though in some cases you will need to open a ticket since there are things that can't be resolved through a live chat, we will help you with numerous standard jobs, for instance setting up an e-mail account in an e-mail client or forwarding one domain to another one. As a result, you'll get quick support and you'll save many hours.