A ticketing system is the most popular channel of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the most effective way to resolve an issue that takes a certain period of time to examine or that needs to be escalated to a system administrator. Thus, all replies added by either party will be stored in the same location in the event that somebody else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts to complete a given task or to touch base with the hosting company’s technical support team. In case you’d like to administer several domains and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Also, it may take a considerable period of time for the provider to reply to your ticket requests.