A ticketing system is the most popular channel of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the most effective way to resolve an issue that takes a certain period of time to examine or that needs to be escalated to a system administrator. Thus, all replies added by either party will be stored in the same location in the event that somebody else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts to complete a given task or to touch base with the hosting company’s technical support team. In case you’d like to administer several domains and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Also, it may take a considerable period of time for the provider to reply to your ticket requests.
Integrated Ticketing System in Web Hosting
In stark contrast with what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our web hosting is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different sign-on names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in one single place. So, in case you have an inquiry or chance upon an obstacle, you can touch base with our client service team representatives immediately. Our system offers an intelligent search option. This means that even in case you have opened a vast number of tickets through the years, you’ll be able to find the one that you want without effort. You can also see knowledge base hints on tackling common obstacles.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was developed with the idea that you should be able to manage everything related to your account in one place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got an inquiry or chance upon an issue, you can get in touch with our client support staff members instantaneously without the need to use a different admin console. You can browse your web files or check different settings in your account while you send a new ticket or read the response to an old one. In case you have an abundance of tickets and you would like to track down a particular one, you can resort to the intelligent search functionality, which is available in the Help section. We guarantee that you will obtain an answer in less than an hour regardless of the essence of your question or problem.