Being able to get in touch with your web hosting provider when you have any questions or encounter any issues is very important and how quickly they'll answer and react is essential, particularly if your website is business-oriented, as longer downtime often means losing potential clients. The support options are, in addition a quick way to recognize genuine suppliers from resellers. The latter typically answer just to e-mails or support tickets and you may have to wait for a whole day or even more in order to receive an answer. If the issue needs a few responses, you will end up losing days in order to have a basic problem fixed. Using the services of a legitimate and reliable web hosting provider, you'll be in a position to connect with the support at any moment and receive a timely reply whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting plans are twenty-four-seven, so you can forget about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email. In case you do have an account, you can open a support ticket in addition to the other three methods of communication. You are able to choose the most appropriate way to contact us depending on where you are or what kind of equipment you're using. We will help you for more or less any hosting-related query that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you can take full advantage of our 24/7 technical support services even on official holidays. Your websites will be available constantly and so will we. With various contact options, you can select the easiest method to contact us and inquire about our solutions if you do not have an account yet, or request assistance if you are already among our customers. You will be able to call us, start a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have a one-hour response time warranty, even though it rarely takes more than 20 minutes to get assistance regardless of the complexity of the trouble. Using our customer and tech support services, we are available for you whenever you need us, not a few days after that.
24/7 Customer Support in VPS Servers
When using our VPS servers, you will never have to wait for more than 1 hour in order to receive help for any type of situation that you may experience regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the tickets that you open from your billing Control Panel or e-mail messages that you send to our technical support team. We have local telephone numbers in several countries globally as well as a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so no matter what your question or issue is, there's always somebody to help you right away. When you need assistance with third-party software, that you cannot deploy or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will receive timely support when you get a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, which means that any time you open a support ticket from your billing account or you send an email about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the issue in question requires a longer period of time to be solved or when it needs to be given to our administrators, since it's much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you will be able to call us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.